Legal & Compliance

By accessing or using the services, the customer organization and its authorized users agree to these Terms. The services are for U.S. educational organizations and their authorized personnel; no student or minor accounts are permitted.

• Accounts are created for customer-authorized personnel only; credentials must be kept confidential.
• Role-based access applies; MFA is available and may be required for certain roles.
• Customer is responsible for user actions under its accounts and for maintaining accurate contact details.

• Use the services solely for authorized educational observation, analysis, and coaching support purposes.
• Do not upload unlawful, harmful, or unauthorized recordings. Customer must ensure required notices and consents are obtained.
• Prohibited data: no HIPAA/PHI, CJIS, ITAR, or other high-risk regulated data. Upraiser is not intended to process such data.
• No reverse engineering, scraping, or interference with service integrity or security controls.

The Upraiser platform is a technology tool that assists educational organizations with classroom observation data collection, audio transcription, and AI-assisted rubric alignment analysis. Upraiser is a technology platform, not a professional evaluation service, and does not employ or act as trained evaluators, instructional coaches, or education professionals.

The platform may use terminology such as “evaluation,” “score,” “rating,” “assessment,” or similar terms within its interface, documentation, and outputs. These terms refer solely to the platform’s automated AI-generated analysis and do not indicate, imply, or represent that the output is an official teacher evaluation, a formal performance review, or a professional assessment conducted by a qualified evaluator. The use of such terminology is for descriptive convenience only and shall not be construed as Upraiser holding itself out as providing official evaluations or professional assessment services.

All AI-generated outputs produced by the platform — including but not limited to rubric scores, domain ratings, coaching summaries, evaluation analyses, pattern analyses, and analytical reports — are preliminary informational aids only. They do not constitute and shall not be construed as official teacher evaluations, formal performance reviews, professional assessments, employment recommendations, or personnel determinations of any kind. AI-generated outputs are produced by automated systems that are inherently probabilistic and are not guaranteed to be accurate, complete, consistent, or free from error.

Official teacher evaluations and performance assessments may only be conducted by qualified, trained evaluators in accordance with applicable state law, district policy, collective bargaining agreements, and due process requirements. No AI-generated output from Upraiser may serve as the sole or primary basis for any personnel, compensation, retention, promotion, tenure, disciplinary, or termination decision.

Customer assumes sole and exclusive responsibility for (a) determining how, whether, and to what extent platform outputs are used in any personnel or employment process; (b) ensuring that all official evaluation processes comply with applicable legal and contractual requirements; (c) applying independent professional judgment to review, validate, and interpret all AI-generated content; and (d) ensuring that no personnel decision is based solely or primarily on platform outputs without independent professional evaluation by qualified personnel. Customer acknowledges and agrees that reliance on AI-generated outputs without independent professional review is at Customer’s own risk.

Customer retains ownership of Customer Data (including Student Data). Customer grants Upraiser a limited, non-exclusive license to process and store Customer Data solely to provide the services. Customers may provide feedback; Upraiser may use feedback without restriction or obligation.

Processing of personal information is described in the Privacy Policy. Upraiser acts as a processor/service provider to the customer (controller) for Customer Data. AI providers (AssemblyAI, OpenAI) are instructed not to retain or train on customer data and are used only via enterprise endpoints for ephemeral processing.

Services are provided “as-is” and “as available.” Upraiser will use commercially reasonable efforts to maintain availability but does not guarantee uninterrupted or error-free operation. Beta or evaluation access may be free; future paid tiers may be introduced and will be disclosed in advance, with payments processed by third parties such as Stripe.

Upraiser implements encryption in transit and at rest, role-based access controls, audit logging of audio/transcript access, rate limiting, anomaly detection, scoped presigned URLs, and HMAC-signed callbacks. Customer remains responsible for compliance with applicable laws (including FERPA) and for configuring access appropriately.

Defaults: audio 90 days; transcripts 12 months; evaluation artifacts 3 years; audit logs 12 months; error/operational logs 30–90 days (default 60); billing records 7 years; backups 30-day rolling. Customer may request adjusted retention. Upon verified administrator request or termination, Customer Data is deleted or anonymized within 30 days, subject to legal/security retention.

U.S.-based subprocessors include AWS, Vercel, Neon, Resend, ImprovMX, AssemblyAI, OpenAI, n8n, Stripe, Google Workspace, and HubSpot. Services are hosted and processed in the United States; see the Privacy Policy for details.

Upraiser may update these Terms. Material changes affecting data processing or retention will be notified at least 30 days in advance to the customer’s admin contact and via in-app notice. Continued use after the effective date constitutes acceptance.

Either party may terminate upon notice. Upraiser may suspend or terminate for security risk, misuse, or legal requirement. Upon termination, customer access is disabled and data handled per the Retention and Deletion section; reasonable export assistance may be provided on request.

Customer will indemnify, defend, and hold harmless Upraiser and its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) unlawful or unauthorized recordings or uploads; (b) failure to obtain required notices or consents; (c) misuse of the services or violation of applicable law; (d) any personnel, employment, compensation, tenure, disciplinary, or termination decision made using, incorporating, or relying on AI-generated outputs, scores, analyses, or other content produced by the platform; or (e) any claim by a teacher, employee, or other third party arising from or related to the customer’s use of platform outputs in evaluation, observation, or employment processes.

Services are provided “as-is” and “as available.” Upraiser disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law. Without limiting the foregoing, Upraiser makes no warranty or representation regarding the accuracy, completeness, reliability, or suitability of any AI-generated output for any particular purpose, including teacher evaluation, personnel assessment, or employment decision-making. Upraiser’s total liability for all claims arising under or related to these Terms is capped at the fees paid by the customer in the 12 months preceding the claim. In no event shall Upraiser be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to damages arising from personnel decisions, employment actions, or third-party claims related to the use of platform outputs.

Alabama law governs without regard to conflicts principles. Venue lies in state or federal courts in Alabama, unless a separate written agreement specifies otherwise. Before litigation, parties will try in good faith to resolve disputes for at least 15 days.

These Terms are for the sole benefit of Upraiser and the customer organization. Nothing in these Terms, express or implied, is intended to or shall confer upon any teacher, employee, student, parent, union, or other third party any right, benefit, remedy, or claim under or by reason of these Terms or the services. Teachers and other individuals who are the subject of observations, evaluations, or coaching activities conducted using the platform are not parties to or beneficiaries of these Terms and have no right to assert claims against Upraiser arising from the customer’s use of the platform or its outputs.

General: admin@upraiser.aiSecurity: security@upraiser.aiPrivacy/DPA: privacy@upraiser.ai